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Rad Power Bikes Help Center
Our huge collection of frequently asked questions and ebike resources.
  1. Rad Power Bikes Help Center
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  3. Company Info

Company Info

  • Warranty Details

    What Is the Warranty? Every bike is covered under our manufacturer's one-year limited warranty for the orig...

    July 12, 2017 17:23
  • How do I contact Rad Power Bikes?

    There are several ways to contact Rad Power Bikes, which are listed on the page linked HERE and at the bott...

    September 30, 2019 23:02
  • Refer a Friend Terms for Qualification

    Rad Power Bikes encourages all of our owners to become "Radvocates" and share the experience of riding Rad ...

    September 05, 2019 00:08
  • Refer a Friend Program FAQs

    Why are you changing your Refer a Friend program? Based on the feedback we have received from our commun...

    September 05, 2019 00:07
  • Getting Help

    Need help with your ebike from Rad Power Bikes? You have several options!  If you do not have the experienc...

    September 22, 2017 20:55
  • Where can I test ride a bike?

    We offer free test rides for all of our ebike models at our Seattle retail location 7 days per week! There ...

    July 25, 2017 18:12
  • Can I offer rentals using ebikes from Rad Power Bikes?

    Rad Power Bikes is a consumer direct company and does not work with any dealers or retailers. We do offer a...

    August 02, 2017 23:42
  • What accessories do you offer for your bikes?

    We offer a wide range of accessories that allow you to outfit your bike exactly how you want! From fenders ...

    July 25, 2017 18:49
  • What payment methods can I use to purchase a bike?

    We currently accept the following payment options: Credit or debit card VISA MasterCard AMEX Discover A...

    August 01, 2017 23:11
  • Will I be charged sales tax?

    Due to the Supreme Court of the United States 2018 ruling of “South Dakota v. Wayfair, Inc.,” we are now re...

    October 31, 2018 19:53
  • Do you sell used bikes?

    Lightly used ebikes are occasionally available for sale at each of our three retail locations: in Seattle, ...

    July 20, 2017 23:29
  • Can I customize/modify my bike before it ships?

    We are unable to make any customizations or modifications to ebikes prior to shipment. This means we can't...

    July 19, 2017 23:28
  • How do I finance my purchase?

    We currently offer financing for our customers in the US and Canada! For US customers, we offer financing a...

    July 12, 2017 23:06
  • How do I register and insure my bike?

    To register your bike(s), there are no steps necessary to register your bike(s) with us at Rad Power Bikes ...

    July 12, 2017 17:48
  • Staying Updated

    We want to keep you in the loop with the latest information about your ebike, accessories, and more, and re...

    October 25, 2017 23:10
  • What happens if something breaks on my bike?

    Rad Power Bikes is committed to helping you keep your bike in safe, working order, and if something on your...

    September 20, 2017 18:56
  • Can I get my bike delivered fully assembled?

    Ebikes by Rad Power Bikes arrive around 85% assembled and the components requiring assembly (with the excep...

    July 12, 2017 19:13
  • Selling and Buying a Used Ebike from Rad Power Bikes

    We have no dealers or retailers outside of our three retail locations, but sometimes individuals who own ou...

    November 17, 2017 20:30
  • When does Rad Power Bikes release their new models?

    Here at Rad Power Bikes, we are always working to improve, whether that be by improving our current models ...

    September 12, 2018 19:49
  • Rad Power Bikes hours of operation

    Our Customer Support and Product Support teams are available: Every day of the week*: 9:00 am - 5:00 pm You...

    July 25, 2017 18:00
  • How much does it cost to ship my bike?

    Shipping to the lower 48 states* is free for all of our bikes as well as any accessories purchased with a b...

    July 12, 2017 18:37
  • What is the return policy?

    Our return policy can be found HERE* and is as follows. Order placed but not shipped are subject to a 10% p...

    July 13, 2017 22:51
  • Do you ever have sales or offer discounts?

    As a consumer-direct business, we sell our bikes at basically wholesale pricing year-round, so you can alwa...

    July 20, 2017 23:22
  • Is Rad Power Bikes hiring?

    Yes! Rad Power Bikes is expanding rapidly, so we do regularly have openings! Check out our current job open...

    July 25, 2017 19:13
  • Does Rad Power Bikes ship internationally?

    Rad Power Bikes is able to ship to the lower 48 states, Hawaii, Canada, and 28 European countries only. We ...

    July 25, 2017 19:19
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