Company Info
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Warranty Details
What Is the Warranty? Every bike is covered under our manufacturer's one-year limited warranty for the orig...
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How do I contact Rad Power Bikes?
There are several ways to contact Rad Power Bikes, which are listed on the page linked HERE and at the bott...
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Refer a Friend Terms for Qualification
Rad Power Bikes encourages all of our owners to become "Radvocates" and share the experience of riding Rad ...
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Refer a Friend Program FAQs
Why are you changing your Refer a Friend program? Based on the feedback we have received from our commun...
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Getting Help
Need help with your ebike from Rad Power Bikes? You have several options! If you do not have the experienc...
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Where can I test ride a bike?
We offer free test rides for all of our ebike models at our Seattle retail location 7 days per week! There ...
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Can I offer rentals using ebikes from Rad Power Bikes?
Rad Power Bikes is a consumer direct company and does not work with any dealers or retailers. We do offer a...
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What accessories do you offer for your bikes?
We offer a wide range of accessories that allow you to outfit your bike exactly how you want! From fenders ...
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What payment methods can I use to purchase a bike?
We currently accept the following payment options: Credit or debit card VISA MasterCard AMEX Discover A...
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Will I be charged sales tax?
Due to the Supreme Court of the United States 2018 ruling of “South Dakota v. Wayfair, Inc.,” we are now re...
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Do you sell used bikes?
Lightly used ebikes are occasionally available for sale at each of our three retail locations: in Seattle, ...
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Can I customize/modify my bike before it ships?
We are unable to make any customizations or modifications to ebikes prior to shipment. This means we can't...
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How do I finance my purchase?
We currently offer financing for our customers in the US and Canada! For US customers, we offer financing a...
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How do I register and insure my bike?
To register your bike(s), there are no steps necessary to register your bike(s) with us at Rad Power Bikes ...
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Staying Updated
We want to keep you in the loop with the latest information about your ebike, accessories, and more, and re...
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What happens if something breaks on my bike?
Rad Power Bikes is committed to helping you keep your bike in safe, working order, and if something on your...
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Can I get my bike delivered fully assembled?
Ebikes by Rad Power Bikes arrive around 85% assembled and the components requiring assembly (with the excep...
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Selling and Buying a Used Ebike from Rad Power Bikes
We have no dealers or retailers outside of our three retail locations, but sometimes individuals who own ou...
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When does Rad Power Bikes release their new models?
Here at Rad Power Bikes, we are always working to improve, whether that be by improving our current models ...
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Rad Power Bikes hours of operation
Our Customer Support and Product Support teams are available: Every day of the week*: 9:00 am - 5:00 pm You...
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How much does it cost to ship my bike?
Shipping to the lower 48 states* is free for all of our bikes as well as any accessories purchased with a b...
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What is the return policy?
Our return policy can be found HERE* and is as follows. Order placed but not shipped are subject to a 10% p...
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Do you ever have sales or offer discounts?
As a consumer-direct business, we sell our bikes at basically wholesale pricing year-round, so you can alwa...
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Is Rad Power Bikes hiring?
Yes! Rad Power Bikes is expanding rapidly, so we do regularly have openings! Check out our current job open...
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Does Rad Power Bikes ship internationally?
Rad Power Bikes is able to ship to the lower 48 states, Hawaii, Canada, and 28 European countries only. We ...