Are you a RadWagon 4 rider? Please see our most recent notice linked here: https://www.radpowerbikes.com/pages/036384419048
Customer and Product Support Email and Live Chat support: 7 days a week Phone support: Monday-Friday, 7 a.m. - 5 p.m. PT
U.S.: 1-800-939-0310
Canada: 877-299-9404