Before My Ebike Arrives

  • Shipping Details

    Shipping Time In-stock items typically ship in 1-2 business days once the order is placed and delivery time...

  • Owner Tools

    Welcome to the Rad community!  Below, find tools that will help you along your journey of new ownership: ...

  • How do I view my tracking information?

    Getting Your Tracking Information When your bike ships, you will receive an automated email confirmation co...

  • Can I make special delivery instructions or requests?

    Any special requests or instructions for delivery will need to be coordinated and confirmed with FedEx. You...

  • Can I get expedited shipping on my bike?

    We do not offer expedited shipping, unfortunately. Any special requests or instructions for delivery will n...

After I Receive My Ebike

  • Current Model Ebike Assembly Videos & Owner's Manuals

    2020 RadRunner  Assembly Video  Owner's Manual Please take the time to closely familiarize you...

  • Battery Charging and Care

    The battery and charger that come with bikes by Rad Power Bikes are high quality and intelligent. When used...

  • Suspension Fork Adjustment

    Most ebikes by Rad Power Bikes have a suspension fork at the front of the bike, which come equipped with ad...

  • Download My Owner's Manual

    You should have received an owner's manual with your bike shipment, typically shipped inside of the small c...

  • Rad Power Bikes Safety Video

    Before you ride, read the owner's manual carefully and familiarize yourself with your bike to ensure safe ...

  • Pre-Ride Safety Checklist

    Prior to riding we recommend running through the following list of items to ensure the all components of th...

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