RadMission Communication Error Troubleshooting Guide

If your RadMission fails to power on or the Pedal Assist Level lights on the LED display are all flashing as shown below, you can troubleshoot the issue by resetting the connection to the bike's electrical components.

This process will help reset the connection to the bike’s electrical components. It is important to check all connectors, even if they appear to be fully seated and in good condition.

LED_error_code.gif

Caution.png If you are not confident in your ability to safely and successfully perform all steps, we recommend having the work performed or checked by a local, certified, and reputable bike mechanic.

Tools Needed:

  • Flat side cutters
  • Camera
  • Zip ties
  • A table, wall, or friend to help stabilize the bike, or wood blocks (to protect the display when the bike is upside down)

Warning

Do not insert any tools into the connectors, use metal tools on the internal pins, or attempt to straighten bent pins. Doing so can lead to irreversible damage to the component or cause injury or death.

The process for checking the connectors below will involve unplugging the connector, inspecting the inside for damage, plugging in the connector, and turning on the bike to check if the error continues while the connector is plugged in.

Click the heading below to begin troubleshooting.

Battery Tray Connector
  1. Get the bike ready for maintenance. Turn off the bike, remove the battery, and press and hold the power button to discharge remaining power.
  2. Stabilize the bike. Have a table, wall, or friend ready to help keep the bike in place, or carefully flip the bike upside down and prop the handlebar grips on blocks to protect the display.
    Flip_the_bike.jpg
  3. Check the battery and battery mount terminal contacts. Visually inspect the terminal contacts for any dirt, damage, or moisture.  Battery_terminal_contacts.png Battery_terminal_contacts_check.png
    If the terminal contacts are damaged or show signs of moisture, do not attempt to repair the damage or clean the contacts. Take a photo and contact us for more help.
    If the terminal contacts are in good condition, continue troubleshooting.
  4. Locate and unplug the battery tray connector. Locate the cable that exits the bottom of the battery tray and trace it until you find the connector. Snip zip ties for easier access if needed, then pull each side of the connector directly apart without twisting.
    Battery_connector.PNG
  5. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  6. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
  7. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Display Connector
  1. Locate and unplug the display connector. Follow the cable from the part to the connector. Snip zip ties for easier access. Untwist the metal portion of the connector fully, then pull directly apart without twisting to unplug.
    Display.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Then twist the metal portions until the connector is secure. Replace any snipped zip ties and trim them to be flush and smooth.
  4. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Wiring Harness Connector
  1. Locate and unplug the wiring harness connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull directly apart without twisting to unplug.
    Wiring_harness.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
  4. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.

If the error continues, continue troubleshooting to help isolate the part that may be causing the error. The process for checking the connectors below will involve unplugging the connector and turning on the bike to check if the error continues while the connector is still unplugged.

Click the heading below to begin troubleshooting.

Motor Connector
  1. Locate and unplug the motor connector near the chainstay on the rider's left side of the bike. Follow the cable from the part to the connector. Without touching the brake rotor, snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Motor.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth. 
    Motor_connector.png
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Taillight Connector
  1. Locate and unplug the taillight connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Taillight.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth. 
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Second Taillight Connector (For Bikes with a Rear Rack Only)

Note: This connector only exists on bikes that have a rear rack installed.

  1. Locate and unplug the second taillight connector on the rear rack. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Second_taillight.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth. 
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Left Brake Connector
  1. Locate and unplug the left brake connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Left_brake.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
    Brake_Connector.png
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Right Brake Connector
  1. Locate and unplug the right brake connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Right_brake.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
    Brake_Connector.png
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Throttle Connector
  1. Locate and unplug the throttle connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    Throttle.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Headlight Connector
  1. Locate and unplug the headlight connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    RadMission_Headlight_Connector.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth. 
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
Pedal Assist (PAS) Sensor Connector
  1. Locate and unplug the pedal assist (PAS) connector near the bottom bracket. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
    PAS.png
  2. Inspect the inside of the connector for damage, dirt, or moisture.
    If the inside of the connector is damaged, dirty, or wet, take a photo and contact us for more help. Do not attempt to fix broken or bent pins or clean the inside of the connector.
    If the connector looks normal, continue troubleshooting.
  3. Check if the error continues with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error continues.
    If the error is resolved, the part likely triggered the error and may need to be replaced. Take a photo and contact us for more help.
    If the error continues, turn off the bike, remove the battery, discharge remaining power, and continue troubleshooting.
  4. Plug in the connector. Line up the internal notch and pins (and external indicators) and press directly together without twisting. Replace any snipped zip ties and trim them to be flush and smooth.
  5. Reinstall the battery and turn on the bike to check if the error is resolved.
    If the error is resolved, the connector was likely loose and triggered the error. Test the bike fully and ride Rad!
    If the error continues, contact us for more help.

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