Select a heading below to find Rad content on our Help Center, or to contact us with any bike-related questions. If you're in the Seattle area and want to see our Retail and Service hours of operation, click here.
How to use the Help Center: Click through Help Center information categories to find helpful articles, or type in a keyword into the search bar on the Help Center home page. Keep in mind that a keyword, such as "fast," is more likely to get you to a relevant article than a full sentence such as, "How fast do the bikes go?" If the first term you try doesn't give you the answer, try another term-- to stick with the example above, try a second search for "speed."
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Reach out to our Customer Experience team:
USA
Hours of availability: Every day from 7:00 am - 6:00 pm Pacific Time
Phone: (800) 939-0310 x 1
Email: Click here
Canada
Hours of availability: Every day from 7:00 am - 6:00 pm Pacific Time
Phone: (877) 299-9404 x 1
Email: Click here
Reach out to our Product Support team:
USA
Hours of availability: Every day from 7:00 am - 6:00 pm Pacific Time
Phone: (800) 939-0310 x 2
Email: Click here
Canada
Hours of availability: Every day from 7:00 am - 6:00 pm Pacific Time
Phone: (877) 299-9404 x 2
Email: Click here
The best way to contact us is by submitting an email using the form below. If you prefer to speak to someone over the phone, give us a call and we will do our best to answer as soon as possible. We look forward to hearing from you. Ride Rad!