Select a heading below to find Rad content on our Help Center, or to contact us with any bike-related questions. If you're in the Seattle area and want to see our Retail and Service hours of operation, click here.
Online Resources
Our Help Center is organized to provide our Rad customers with all the helpful information they need to help them use, maintain, and repair their bike.
How to use the Help Center: Click through Help Center information categories to find helpful articles, or type in a keyword into the search bar on the Help Center home page. Keep in mind that a keyword, such as "fast," is more likely to get you to a relevant article than a full sentence such as, "How fast do the bikes go?" If the first term you try doesn't give you the answer, try another term-- to stick with the example above, try a second search for "speed."
Check it out!
How to use the Help Center: Click through Help Center information categories to find helpful articles, or type in a keyword into the search bar on the Help Center home page. Keep in mind that a keyword, such as "fast," is more likely to get you to a relevant article than a full sentence such as, "How fast do the bikes go?" If the first term you try doesn't give you the answer, try another term-- to stick with the example above, try a second search for "speed."
Check it out!
Purchasing and General Inquiries
Help Center, Email, and Live Chat support: available 7 days/week
- Live Chat: Click on the "Live Chat" button on any Help Center page
- Email: Click here
Phone Support
- Hours: Monday - Friday from 7:00 am - 5:00 pm Pacific Time
- U.S.A.: (800) 939-0310 x 1
- Canada: (877) 299-9404 x 1
Product Support and Troubleshooting
Help Center, Email, and Live Chat support: available 7 days/week
- Live Chat: Click on the "Live Chat" button on any Help Center page
- Email: Click here
Phone Support
- Hours: Monday - Friday from 7:00 am - 5:00 pm Pacific Time
- USA: (800) 939-0310 x 2
- Canada: (877) 299-9404 x 2
The best way to contact us is by submitting an email using the form below. If you prefer to speak to someone over the phone, give us a call and we will do our best to answer as soon as possible. We look forward to hearing from you. Ride Rad!