Notice
Due to Covid-19, we are experiencing extremely high call and email volumes. To best serve you at this time, we encourage you to take advantage of our robust FAQs, maintenance, troubleshooting, and other helpful information in our Help Center prior to contacting us directly.Select a heading below to find Rad content on our Help Center, or to contact us with any bike-related questions.
Online Resources
Our Help Center is organized to provide our Rad customers with all the helpful information they need to help them use, maintain, and repair their bike.
How to use the Help Center: Click through Help Center information categories to find helpful articles, or type in a keyword into the search bar on the Help Center home page. Keep in mind that a keyword, such as "fast," is more likely to get you to a relevant article than a full sentence such as, "How fast do the bikes go?" If the first term you try doesn't give you the answer, try another term-- to stick with the example above, try a second search for "speed."
Check it out!
How to use the Help Center: Click through Help Center information categories to find helpful articles, or type in a keyword into the search bar on the Help Center home page. Keep in mind that a keyword, such as "fast," is more likely to get you to a relevant article than a full sentence such as, "How fast do the bikes go?" If the first term you try doesn't give you the answer, try another term-- to stick with the example above, try a second search for "speed."
Check it out!
Purchasing and General Inquiries
Reach out to our Customer Experience team:
USA
By phone, Monday-Friday from 9:00 am-3:00 pm Pacific Time to (800) 939-0310 x 1
Canada
By phone, Monday-Friday from 9:00 am-3:00 pm Pacific Time to (877) 299-9404 x 1
Product Support and Troubleshooting
Reach out to our Product Support team:
USA
By phone, Monday-Friday from 9:00 am-3:00 pm Pacific Time to (800) 939-0310 x 2Canada
By phone, Monday-Friday from 9:00 am-3:00 pm Pacific Time to (877) 299-9404 x 2
The best way to contact us is by submitting an email using the form below. If you prefer to speak to someone over the phone, give us a call and we will do our best to answer as soon as possible. We look forward to hearing from you. Ride Rad!