Below is a list of the most common questions we receive from customers. Can't find what you're looking for? Contact us directly!
Bikes & Features
We also recommend getting an initial tune-up from a local, certified, and reputable bike mechanic within the first 50-100 miles. A tune-up that covers the most common adjustments (like brakes, spokes, derailleur, and tires) is a great way to keep your bike in great shape and keep you riding Rad!
Check out our Rad Mobile Service to see if the service is available in your area!
Check out our article HERE to learn about the gear shifting system Rad Power Bikes uses and how it makes your ebike Rad.
Click HERE to learn about storing your serial number and read about your bike's anti-theft features.
Parts & Accessories
Payment & Shipping
State sales tax (and municipal sales tax when applicable) is required and will be collected on all orders shipped into the following states:
Alabama / Arizona / Arkansas / California / Colorado / Connecticut / District of Columbia / Florida / Georgia / Hawaii / Idaho / Illinois / Indiana / Iowa / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota (starting in 2021) / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Virginia / Vermont / Washington / West Virginia / Wisconsin / Wyoming
Canadian customers will be charged their applicable tax rates (typically a combination of GST, PST, or HST).
You can also contact us and we'll help get you back up and running!
To get the latest news on current sales or discounts, sign up for our newsletter at the bottom of our homepage. Promotions are also announced on our Instagram and Facebook.
Click here to learn about our discounts and promotions.
We hope you love our products as much as we do, but if it turns out that you need to return an item, click HERE to request a return.
We believe our ebikes are the best out there and our warranty policy is designed to support this. Take a look at our warranty terms below.
Explore our Help Center to cycle through our collection of assembly, installation, maintenance, and repair guides.