Below is a list of the most common questions we receive from customers. Can't find what you're looking for? Contact us directly!
Bikes & Features
We also recommend getting an initial tune-up from a local, certified, and reputable bike mechanic within the first 50-100 miles. A tune-up that covers the most common adjustments (like brakes, spokes, derailleur, and tires) is a great way to keep your bike in great shape and keep you riding Rad!
Check out our Rad Mobile Service to see if the service is available in your area!
Check out our article HERE to learn about the gear shifting system Rad Power Bikes uses and how it makes your ebike Rad.
Click HERE to learn about storing your serial number and read about your bike's anti-theft features.
Parts & Accessories
We do not sell or swap bike components between models. For example, it's not possible to have the swept back handlebar installed on a RadRover.
Before replacing any of the components with aftermarket parts, we recommend you contact us so we can help give you some information on compatibility and how the changes may affect your warranty.
Rad Power Bikes tests the compatibility and safety of products sold on our website and in-store, but we cannot guarantee products not made or sold by us, so installing and using aftermarket or third-party parts or accessories is at your own risk.
Most of our bikes have mounting points for a standard water bottle cage. The mounting points are located on either the rider-side or underside of the downtube.
You can purchase a water bottle holder and a reusable, durable water bottle directly from Rad Power Bikes!
Replacing the seat:
The seat can be replaced on all models except the RadRunner, which has an integrated steel seatpost with a fixed angle that is not compatible with any other seat. Our bikes use a rail-clamp system that can accommodate most seats with seat rails.
Refer to your owner's manual for details on seat adjustment. If your desired seat doesn't have seat rails or is not compatible with our seatpost, the seatpost (which is a standard diameter 27.2 mm) can also be replaced, but this will impact your warranty. Please contact us before making any adjustments to your bike so we can help confirm if your warranty will be affected.
Payment & Shipping
State sales tax (and municipal sales tax when applicable) is required and will be collected on all orders shipped into the following states:
Alabama / Arizona / Arkansas / California / Colorado / Connecticut / District of Columbia / Florida / Georgia / Hawaii / Idaho / Illinois / Indiana / Iowa / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Virginia / Vermont / Washington / West Virginia / Wisconsin / Wyoming
Canadian customers will be charged their applicable tax rates (typically a combination of GST, PST, or HST).
You can also contact us and we'll help get you back up and running!
Our ongoing promotions are:
Bundle Discount - Get $200 off your total order when you purchase two ebikes at the same time and ship them to the same physical address!
Free Shipping - Shipping on all our bikes is completely free to the lower 48 states and most of Canada! Check out our Shipping Details page for more information.
2nd Bike Discount - Already purchased one of our bikes? Get $100 off when you purchase another bike!
Rad People - Active military/veterans, first responders, teachers, and students can get $100 off the purchase of a bike! To apply for these exclusive discounts, visit our Exclusive Discounts page.
We hope you love your bike as much as we do, but if it turns out that you need to return an item, please refer to the links below to view our return policies.
We believe our ebikes are the best out there and our warranty policy is designed to support this. Take a look at our warranty terms below.
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To log in to an existing account or reset a forgotten password: Visit our Account Login page.
To check on the status of an order: Use our Lookup Order tool.
Explore our Help Center to cycle through our collection of assembly, installation, maintenance, and repair guides.