RadWagon Error 30 Troubleshooting Guide

To troubleshoot an "Error 30" message on a 2019 RadWagon, perform a connector check to ensure all connectors are secure and in good condition.

Warning_-_Transparent.png If you are not confident in your ability to safely and successfully perform all steps, we recommend having the work performed or checked by a local, certified, and reputable bike mechanic.

Tools Needed:

  • Flat side cutters
  • A camera
  • Zip ties

Connector Check Steps:

Perform the following steps on each connector until the error message is resolved.

  1. Prepare the bike for maintenance. Press and hold the MODE button on the remote until the bike turns off, then turn off the battery (remove the battery if more space is needed to access a connector). Press and hold MODE again to discharge remaining power.

    Turn_off_bike.PNG
  2. Locate and unplug the connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.

    Inspect_connector.PNG
  3. Inspect the inside and reconnect. If the inside of the connector is wet, dirty, or damaged, take a photo and contact Rad Power Bikes Product Support. If it looks normal, line up the internal notch and pins (and external indicators) and press directly together without twisting.

    Take_photo.PNG

  4. Test the bike. Reinstall the battery and turn on the bike. Repeat steps 1 through 4 on each connector until the error is resolved. Once resolved, replace zip ties and trim to be flush and smooth. Test the bike fully and ride Rad!

    Check_if_issue_is_fixed.PNG

Click a heading to view the location of a connector.

Display Connector

Location: Handlebar area

Color: Black inside

Untwist the metal portion of the connector, then pull directly apart without twisting. To reconnect, align the internal notch and pins, and twist the metal portions until the connector is secure.

DIsplay_Connector.PNG
Wiring Harness Connector

Location: Near seat tube

Color: Black inside

Wiring_harness_connector.PNG

Motor Connector

Location: Near chainstay, on the left side of the bike

Color: Black inside

Motor_connector.PNG
Taillight Connector

Location: Near seatstay

Color: Blue inside

Taillight_connector.PNG
Second Taillight Connector

Location: Back of the bike

Color: Blue inside

Second_taillight.PNG

Left Brake Connector

Location: Handlebar - left side

Color: Red inside

Left_brake_connector.PNG

Right Brake Connector

Location: Handlebar - right side

Color: Red inside

Right_brake_connector.PNG

Throttle Connector

Location: Handlebar area

Color: Yellow inside

Throttle_connector.PNG

Headlight Connector

Location: Front of the bike

Color: Red inside

Headlight_connector.PNG

Pedal Assist (PAS) Sensor Connector

Location: Near seat tube

Color: Yellow inside

PAS.PNG

Questions or comments? Contact us!

Email: support@radpowerbikes.com

Phone: (800) 939-0310 x 2