RadCity Step-Thru Error 30 Troubleshooting Guide

A connector check should be performed if the LCD display shows an “Error 30” code. Checking that all connectors are secure and undamaged can help diagnose electrical issues and make sure your ebike is safe and fun to ride. 

This guide uses a 2019 RadCity Step-Thru but the steps will be the same for most RadCity models.

Warning_-_Transparent.png If you are not confident in your ability to safely and successfully perform all steps, we recommend having the work performed by a local, certified, and reputable bike mechanic.

Tools Needed:

  • Flat side cutters
  • Digital camera
  • Flat head screwdriver
  • Several replacement zip ties

Note: The process for checking the connectors below will involve unplugging the connector, inspecting the inside for damage, plugging in the connector, and turning on the bike to check if the error persists while the connector is plugged in.

  1. Get the bike ready for maintenance. Turn off the bike, remove the battery, and press MODE to discharge remaining power.
  2. Check the battery and battery mounting tray terminal contacts. Visually inspect the terminal contacts. If they are in good condition, reinstall the battery and turn on the bike to check if the issue is resolved. If the bike will not turn on, remove the battery, discharge remaining power, and check the next connector. Battery_and_mounting_tray_-_marked1.png
  3. Locate and unplug the connector, starting with the battery connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
  4. Inspect the inside of the connector. If the inside of the connector is wet, dirty, or damaged, take a photo and contact Product Support. If the connector looks normal, continue to the next step.
  5. Plug in the connector. If the connector has no visible damage, line up the internal notch and pins (and external indicators) and press directly together without twisting.
  6. Check if the error persists. Reinstall the battery, turn on the bike, and check if the error persists. If the error persists, continue to the next step.
  7. Check the next connector. Turn off the bike, remove the battery, discharge remaining power, and check the next connector.

Repeat these steps with the three connectors listed below; the battery connector, display connector, and wiring harness connector.

Battery Connector

Location: Near the bottom bracket

Color: Black inside

Check the connection between the battery and the controller. The battery connector is the large connector located near the bottom bracket. The connector is flat on one side and is black inside with two large prongs.

Battery_Connector.gif

Display Connector

Location: Handlebar area

Color: Black inside


Untwist the metal portion of the connector, then pull directly apart without twisting. To reconnect, align the internal notch and pins, and twist the metal portions until the connector is secure.

Inspect_display_connector.PNG

Wiring Harness Connector

Location: At the bottom of the downtube

Color: Black inside

  1. Turn the handlebar to the side. Locate the large wiring harness cable, and gently feed the cable into the opening at the front of the downtube to provide slack.

    Feed_cable_into_opening.PNG
  2. At the lower cable opening on the end of the downtube, use a flat head screwdriver to carefully unseat the rubber grommet. Use caution to not damage the cable housing or scratch the frame.

    unseat_rubber_grommet.PNG
  3. Use caution to avoid unplugging the connector while it is still in the frame, and gently pull the wiring harness cable to move the connector out of the opening.

    wiring_harness_connector.PNG
  4. Unplug the connector. Pull each side of the connector directly apart without twisting.

    wiring_harness_connector_-_open.PNG
  5. Inspect both sides of the connector. If everything looks normal, reconnect the wiring harness connector. Align the internal notch and pins (and external arrows) and press directly together without twisting to fully seat the connection.

    second_taillight_connector.PNG
  6. Turn on the battery and power on the bike to see if the issue is resolved.
  7. Double-check the wiring harness connection is fully secure and passes through the grommet. Insert the connector back into the frame.

    wiring_harness_grommet_-_marked.png
  8. Reinstall the grommet at the cable opening.

    reinstall_grommet.PNG

Follow the steps below to check the remaining connectors.

Note: The process for checking the connectors below will involve unplugging the connector and turning on the bike to check if the error persists while the connector is still unplugged.

  1. Get the bike ready for maintenance. Turn off the bike, remove the battery, and press MODE to discharge remaining power.
  2. Locate and unplug the connector. Follow the cable from the part to the connector. Snip zip ties for easier access, then pull each side of the connector directly apart without twisting.
  3. Inspect the inside of the connector. If the inside of the connector is wet, dirty, or damaged, take a photo and contact Product Support. If the connector looks normal, continue to the next step.
  4. Check if the error persists with the connector unplugged. Leave the connector unplugged. Reinstall the battery, turn on the bike, and check if the error persists. If the error persists, continue to the next step.

    If the error is resolved when the connector is unplugged, the part may need to be replaced. Contact us for more help.
  5. Turn off the bike and plug in the connector. If the error persists, turn off the bike, remove the battery, and discharge remaining power. If the connector has no visible damage, line up the internal notch and pins (and external indicators) and press directly together without twisting.
  6. Repeat steps 1 through 5 on each connector listed below until the error is resolved. Once resolved, replace zip ties and trim to be flush and smooth. Test the bike fully and ride Rad!
Motor Connector

Location: Near chainstay, on the right side of the bike

Color: Black inside


motor_connector_-_open.PNG

Taillight Connector

Location: Back of the bike

Color: Blue inside

second_taillight_connector_-_open.PNG

Second Taillight Connector

Location: On rear rack

Color: Blue inside

taillight_connector_-_open.PNG

Left Brake Connector

Location: Handlebar area - left side

Color: Red inside

brake_connector_-_open.PNG
Right Brake Connector

Location: Handlebar area - right side

Color: Red inside

 brake_connector_-_open.PNG
Throttle Connector

Location: Handlebar area

Color: Yellow inside

throttle_connector_-_open.PNG

Headlight Connector

Location: Front of the bike

Color: Red inside


headlight_connector_-_open.PNG

Pedal Assist (PAS) Sensor Connector

Location: Near seat tube

Color: Yellow inside


PAS_connector.PNG

Once the connector check is complete, replace all zip ties and snip zip tie excess so the cut is flush and there are no sharp points that could damage cable housing. 

Ensure the brake cable and motor connector are secured clear of the rear wheel and that all cables are free from any moving parts.

Need more assistance?  Submit a request