Due to COVID-19, call volumes are very high and there is no guarantee you will be connected. You can find a lot of great information here on our Help Center, but if you can’t find what you’re looking for we recommend sending us an email and we will respond as soon as we can.

Owner Tools

Welcome to the Rad community! 

Click HERE to learn about our shipping policies and what you can expect once your bike is shipped. 
Ebike Assembly & Manuals
A list of assembly videos and manuals can be found in the article "Download My Owner's Manual or View Assembly Video."
New Owners Guide
Check out our New Owners Guide HERE to learn how to use your bike and view the Pre-Ride Safety Checklist.
Contact Us
Click HERE to learn how you can contact us! We're always happy to answer any questions you may have!
Refer a Friend Program
Click HERE to see how you can get rewarded for telling people about your new ebike!
Save $$$
Save $100 On Your Next Ebike

To say thank you for purchasing an ebike, we offer all current ebike owners $100 off* all future bike purchases! This code will have been sent to you via email shortly after your ebike purchase, just enter it at checkout to save on your next ebike!

*Offer cannot be combined/stacked with any other offers and/or promotions. You must use the same email address on both orders for the code to be active.
Welcome to the Rad Power Bikes community! With tens of thousands of bikes on the road, you are in great company. Click HERE to see a map of photos real Rad Riders have taken and learn more about how you can get your photos featured!
Bike Maintenance
Like with any bike (electric or not), you will be required to do some routine maintenance to your new ebike to ensure it runs well for years to come. This means periodic adjustments, replacing worn components, and keeping the bike clean.

Check out the information HERE to see how you can maintain your ebike to keep Riding Rad!

Need more assistance?  Submit a request