Owner Tools

Welcome to the Rad community! 

Below, find tools that will help you along your journey of new ownership:

Items typically ship within 7 business days once the order is placed (unless specified on an item's product page). Once shipped, you will receive a shipping confirmation that includes your tracking number so you can follow along with your order's journey to its new home.
Ebike Assembly & Manuals

A list of assembly videos and manuals can be found in the article "Download My Owner's Manual or View Assembly Video."

Contact Us

Customer Experience

Our Customer Experience team, also known as pre-sale, is here to educate you about our products, help you find out which bike is right for you, place orders for your 1st, 2nd, 3rd (and beyond!) ebikes, and so much more!

They will be the ones to answer all your questions before your bike arrives and to take orders for accessories/additional ebikes if (when) that day comes!


(800) 939-0310 x1

Product Support

Our Product Support team, also known as post-sale, is here to help you with everything under the sun regarding your bike such as warranty claims, buying replacement parts, troubleshooting issues, and so much more!

They will be the ones to answer all your questions after your bike arrives and with any of the highly technical questions you may have before you decide to buy!


(800) 939-0310 x2

Refer a Friend Program
Click here to see how you can get rewarded for telling people about your new ebike!
Save $$$
Save $100 On Your Next Ebike

To say thank you for purchasing an ebike, we offer all current ebike owners $100 off* all future bike purchases! This code will have been sent to you via email shortly after your ebike purchase, just enter it at checkout to save on your next ebike!

*Offer cannot be combined/stacked with any other offers and/or promotions. You must use the same email address on both orders for the code to be active.
Welcome to the Rad Power Bikes community! With tens of thousands of bikes on the road, you are in great company. Click here to see a map of photos real Rad Riders have taken and learn more about how you can get your photos featured!
Pre-Ride Checklist
Like with any bike (electric or not), you will be required to do some routine maintenance to your new ebike to ensure it runs well for years to come. This means periodic adjustments, replacing worn components, and keeping the bike clean. Below, we have outlined the recommended steps you should take to maintain your ebike to keep you Riding Rad!

Click here to review our safety video

Before your first ride

  • Brakes can rub right out of the box. This is both ok and completely normal and will go away with use.
  • Make sure handlebar cables are routed correctly after bars were installed. Turning the bars to the left and right should not pull too hard on any of the cables or wires.
  • Make sure your pedals are tight using a pedal wrench or longer 15mm box wrench if possible.
  • They should be torqued to 35 Nm or 25 ft-lbs.
  • Turn on the headlight by holding down the MODE button​ and UP button​ at the same time for about 2 seconds.
  • Check that the connectors on the bike are all plugged in securely and that nothing loosened up in shipping.
  • Make sure you check out our Help Center for some quick information to help you get the most out of your bike!

Before every ride

  • Battery is properly locked onto the bike
  • Front wheel quick release is centered in drop outs and lever is in the fully closed position, not touching the fork
  • Axle nuts are tightened to 45 Nm
  • Handlebars and stem bolts are tight
  • Brake bolts are tight and brakes are functioning properly
  • Wheels are free from debris and nothing is stuck in the spokes
  • Tires are properly inflated (RadRover and RadMini - 20 PSI, RadWagon, RadCity, and RadCity Step-Thru - 50 PSI)