The battery on bikes by Rad Power Bikes can be removed with one of the two identical keys included with your bike.
First, turn the bike to the OFF position by depressing the MODE button on the LCD Display remote. Then, insert the key into the key port, push the key in, and while pushing in, turn the key counter-clockwise all the way to the "OFF, unlocked" position.
When in the "OFF, Unlocked" position, you can carefully slide the battery upwards and lift it off the frame. Note the battery weighs around 8 lbs and should be handled with care.
For more information on how to best care for your battery, please refer to the Rad Power Bikes Owner's Manual that came with your bike or download a copy of your bike's manual from the Rad Power Bikes Help Center.
For a video walk-through of both removing and replacing the battery, watch the video below beginning at 4:55.
If you have any issues with your battery, please discontinue use of the battery and bike and contact Rad Power Bikes Technical Support immediately.
By email to email@example.com
By phone to (800) 939-0310 x 2