Replacement keys

If you ever lose your keys and need replacements, gather the following information and contact us to place an order. The cost to replace a set of keys is $15 USD/$20 CAD, plus tax and shipping.

  • A picture of the key code printed on the external battery lock core, or on the frame lock core for bikes with semi-integrated batteries (Runner 3 Plus, Rover 6 Plus, City 5 Plus). 

    Ebikes with external battery--the letter F or D and a two or three digit numerical code.


    Ebikes with semi-integrated battery--four digit numerical code.

  • If you do not have a picture of the lock code, provide the original order # for the ebike.
  • Your name and current mailing address (no P.O. boxes).
  • Your email address.

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