If you need to change the color of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs. Check out the options below to learn how you can make a change to an order.
Changing an order that has not shipped
We cannot modify an existing order for a product swap. To change a bike or accessory on the order to a different color or product we will need to remove it from the order or cancel the entire order and refund you. From there, you can place a new order for the correct item through our website.
Changing an order that has shipped
If the items in your order have already shipped, we cannot cancel your order. However, you are welcome to work with our Returns team to return the order after you've received it. To learn more about the returns process, you can visit this page on our website: How to Request a Return.
To make a change to your order, please contact us.