Our bikes use standard bicycle components meaning most components' replacement parts can be found at any local bike shop. In the event that you have an issue with an electrical component or a part, please contact Rad Power Bikes to diagnose the issue, troubleshoot, and order any necessary replacement parts. All of the electrical components are designed to be easily swappable in the event you need a replacement, or want to upgrade your battery in coming years.
Our bikes are so smart that their electrical systems will actually tell you what is wrong in the case of an error. The LCD readout displays an error code when a component is at fault allowing you to pinpoint the problem right away!
We do also have several Help Center articles dedicate to assisting if you have complications. You can review those under the Technical Support section to get an idea of the depth of resources that we've created to help keep our bikes on the road.
If you see an error code on the LCD Display, or notice any issues with your bike, please reach out to Rad Power Bikes Technical Support.
By email: firstname.lastname@example.org
By phone: (800) 939-0310 x 2