Performing a connector check can help ensure that your bike runs smoothly and remains safe and fun to ride. Loose connections on cables between components can be the root cause of several issues. Making sure connections are secure is a great first step to troubleshoot and solve those issues.
When a connection comes loose, you'll likely see an "Error 30" code, which can often be solved by performing the connector check detailed in this article.
Watch the video below, read through the instructions detailed in this article, and contact Rad Power Bikes Technical Support if you have questions. If you are not confident in your ability to successfully and safely perform all steps, we recommend having the work performed by a local, certified, and reputable bike mechanic.
As you work through this connector check, after each step, turn on the bike and check to see if the issue has been resolved-- knowing which connection has become loose can be helpful.
1. Turn OFF the bike. Press the MODE button until the bike and LCD Display are in the OFF position.
2. Check the battery pack connection with the bike frame. First take the battery off the bike and install it back onto the bike. Make sure the battery is locked onto the bike by turning the key 180º clockwise, and pulling up on the pack to ensure it's securely mounted.
3. Check the wiring harness connector. If this connector is slightly inside of the frame, turn the handlebars to the right fully and push some of the cable from the top down into the frame of the bike so the full connector is exposed. Unplug the connector and inspect the 10 pins on the inside of the plug, which should be straight, dry, and clean. Plug this connector back in by carefully aligning the male and female sides of the connector. Press the aligned connection points directly together without twisting to prevent damage to the small connector pins.
3. The Display connector. Next, unplug and plug back in the display connector. This one is black and just beneath the display, and has green plastic inside the connector.
4. Check the battery connector. Unplug and inspect the battery connector, the large two-pin connector behind the battery, zip tied to the seat tube. Carefully plug the connector back together.
5. Check the motor connector. Unplug and inspect the motor connector. On the RadWagon, the motor connector is on the left side of the bike in between the pedals and rear motor axle. Carefully align the internal pins and external arrows and press both sides of the connector directly together without twisting to fully seat the connection.
If you have any questions or your issue still persist, please email firstname.lastname@example.org or call our technical support team at 800-939-0310 ext 2.