How do I view my tracking information?

Getting Your Tracking Information

When your bike ships, you will receive an automated email confirmation containing your FedEx tracking information to the email address attached to your order.

You can also use our Order Lookup page (U.S. customers only) to find details about your order, including the FedEx tracking ID! If you use this page, you will need your 5-digit order number (which should be in your order confirmation email) as well as the email address attached to your order.

View Tracking Information Online

If you prefer, you can view your tracking information online using the FedEx website. To do this, you will need your FedEx tracking ID, which will be included in your shipping confirmation email.


Go to, input your tracking ID, and click TRACK.



From here, you can see your delivery status as well as the most recent shipping update.



If you click SEE FULL DETAILS, you can view all of the tracking updates for your order. This will show every FedEx scan as well as any shipment delays that may have occurred.



If you click GET STATUS UPDATES, you can request to be notified any time there is an update to your shipping information. This can include arrival scans at a FedEx facility, shipment exceptions, delivery confirmations, etc.