Getting Your Tracking Information
When your bike ships, you will receive an automated email confirmation containing your UPS tracking information to the email address attached to your order.
You can also use our Order Lookup page to find details about your order, including the UPS tracking number! If you use this page, you will need your 5-digit order number (which should be in your order confirmation email) as well as the email address attached to your order.
Tracking Multiple Package Orders
If you have multiple packages in your order you may receive only one tracking number. Please note it is possible that not all of the packages will be delivered at the same time and you may see "delivered" even when you have not received all of the packages in your order.
Below are the steps you will need to take to view the individual tracking numbers for packages in multi-package orders:
1. Search your Tracking number on Google and click "Track Via UPS"
2. This page should show your transit status, scheduled delivery time, and other pertinent information. To see your additional packages, scroll down and click the dropdown arrow next to "Packages in this Shipment"