Shipping Details

We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.

Note: Signature upon delivery may be required based on your location.

Hawaii & Alaska: We currently do not offer shipping to Hawaii or Alaska.

Select a topic below to learn about our shipping practices and policies, or click here for help accessing shipping details for existing orders through your customer account.

Shipping Cost
Shipping is free in US for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike, and replacement parts not covered under warranty, will be charged a shipping fee.

*Note: Battery and Hollywood Hitch Rack orders will be charged shipping.

Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the contiguous US and cannot be shipped to Canada or Europe.
Shipping Time
In the US, in-stock items typically ship the next business day after an order is placed, unless otherwise noted on the product's page. Check out the item's product page for the most up-to-date shipping information.

Delivery times will vary depending on where you live. Use our map below to get a delivery estimate for your area. We do not offer expedited shipping at this time.

*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
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Customers in Canada can view their estimated shipping timelines HERE.

Customers in Europe can view their estimated shipping timelines HERE.

Shipping Method
Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground. Once your bike ships, you will be emailed a FedEx tracking number so you can track your package.

Once your bike has shipped and you have a tracking number, you can contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions.

Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.
International Shipping
For products purchased in Canada, check out the shipping details HERE.
For products purchased in Europe, check out the shipping details HERE.
Tracking Information
When your bike ships, you will receive an automated email with your FedEx tracking information. You can track the progress of your delivery on the FedEx website. Items shipped in the US by DHL/USPS can be tracked using the DHL website.

US customers can also use our Lookup Order page to find details about an order and tracking information.

Canadian orders shipped by Purolator can be tracked using the Purolator website.
Bike Assembly After Delivery
Our ebikes are shipped nearly fully assembled, which means there is some assembly required before you can ride Rad. Click here to learn more about assembly and to find the owner's manual and assembly video.

 

Need more assistance?  Submit a request