Shipping Details

Select a topic below to learn about our shipping practices.

Shipping Cost

Shipping to the lower 48 states is free for all bikes and any accessories purchased with a bike! Accessories purchased separately from a bike, and replacement parts not covered under warranty, will incur shipping charges.

Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the US and cannot be shipped to Canada or the EU.

Shipping Time

In-stock items typically ship within 2 business days* once the order is placed. We do not offer expedited shipping at this time.

Delivery times will vary depending on where you live. Use our map below to get a delivery estimate for your area.

Hawaii & Alaska: We are currently not shipping to Hawaii or Alaska. For existing customers in Hawaii or Alaska, please contact us directly at [e-mail] for servicing options.

*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

Canadian customers can view their estimated shipping timelines HERE. EU customers can view their estimated shipping timelines HERE.

Shipping Method

Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground. Once your bike ships, you will be emailed a FedEx tracking number so you can track your package.

Once your bike has shipped and you have a tracking number, you can contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions.

Note: All ebike orders require a signature upon delivery.

International Shipping

For products purchased in Canada, check out the shipping details HERE. For products purchased in the EU, check out the shipping details HERE.

Tracking Information

When your bike ships, you will receive an automated email with your FedEx tracking information. You can track the progress of your delivery on the FedEx website.

US customers can also use our Lookup Order page to find details about an order and tracking information.

Sales Tax

Due to the Supreme Court of the United States 2018 ruling of “South Dakota v. Wayfair, Inc.,” we are now required to collect sales tax at the state and local levels.

State sales tax (and municipal sales tax when applicable) is required and will be collected on all orders shipped into the following states:

California	Colorado	District of Columbia	Georgia
Hawaii	Idaho	Illinois	Indiana
Iowa	Kentucky	Louisiana	Maine
Maryland	Michigan	Minnesota	Nebraska
Nevada	New Jersey	New Mexico	New York
North Carolina	Oklahoma	Pennsylvania	Rhode Island
South Carolina	Texas	Utah	Virginia
Vermont	Washington	Wisconsin	Wyoming

Canadian customers will be charged their applicable tax rates (typically a combination of GST, PST, or HST).

Bike Assembly After Delivery

Our ebikes are shipped nearly fully assembled, which means there is some assembly required before you can ride Rad.

Our assembly videos and owner's manuals HERE will help guide you through your bike assembly.

If you would like to have your bike assembled after delivery, take a look at the options below!

1. Rad Mobile Service: To meet the needs of our busy riders, we’re offering an on-demand  mobile bike service to provide ebike assembly, maintenance, and test rides to customers in select regions. Click the link to see where we operate and what services are available nearest you.
2. Velofix Mobile Bike Shops: A full-service mobile bike shop that can assemble and tune your bike. Enter your zip code at the link above to see if you live within a velofix service area. 
3. Ship your bike to a local bike shop: We can ship our ebikes to any physical address to which FedEx can deliver. Contact your favorite local bike shop to see if they will receive your bike shipment, assemble it, tune it up, and fit the bike to you before you take your first ride.
4. Ship the bike to your address and take it to a local bike shop: We can ship your bike to your address and you can contact a local, certified, and reputable bike shop for help with assembling, tuning, and fitting your bike. 

Questions or comments? Contact us!

Email: [e-mail]

Phone: [phone] x 1