We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
Note: Signature upon delivery may be required based on your location.
Hawaii & Alaska: We are currently not shipping bikes to Hawaii or Alaska. Accessories can be purchased and shipped by contacting our Customer Experience team by phone. For existing customers in Hawaii or Alaska, please contact us directly at email@example.com for assistance.
Select a topic below to learn about our shipping practices and policies, or click here for help accessing shipping details for existing orders through your customer account.
Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the contiguous US and cannot be shipped to Canada or Europe.
Delivery times will vary depending on where you live. Use our map below to get a delivery estimate for your area. We do not offer expedited shipping at this time.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
Customers in Canada can view their estimated shipping timelines HERE.
Customers in Europe can view their estimated shipping timelines HERE.
Once your bike has shipped and you have a tracking number, you can contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions.
Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.
US customers can also use our Lookup Order page to find details about an order and tracking information.
Canadian orders shipped by Purolator can be tracked using the Purolator website.